Sunday, October 31, 2010

ITIL Formula

ITIL Formula
Manage the demand, portfolio and finance in
Service strategy
Manage the availability, capacity, continuity and security in
Service design
Also the catalogue, service level, risk and suppliers in
Service design
Manage the configuration, change, knowledge and release in
Service transition
Manage the self service, desk service,incident and problem in
Service operation
Also the events, access and functions in
Service operation
Manage the process review and value review in
Continual service improvement
Forget not the people management to make
ITIL formula as ideal formula
--------------------------------------------------------Nagendra Bharathi

1 comment:

  1. Very interesting, I have just written some ITIL Training tips on how to get your ITIL certificate, I thought you might find it useful.